Gambler Guides data management and cookies policy

 

Gambler Guides respects your privacy and the right to control your personal information. We will be completely transparent with what information we collect and why, and we will handle it as securely as possible.

 

Gambler Guides ("The company") Privacy Policy describes what information we collect, what purpose, how you can control your information and how to contact us. This Privacy Policy applies when you use, web pages, and services contained in a website managed by the Company. Gambler Guides is responsible for personal data in accordance with these terms and is responsible for processing according to current regulation.

 

Here's a summary of what's happening on the site during your visit:

We track customers' web activity in order to provide better experiences with regard to the use of our sites and services. This is done with the help of cookies, these cookies contain no other personal information and the information is used only in aggregated form for statistics.

We collect your personal data on special occasions for the purposes of market communications and customer communications

We perform automatic profiling based on web activity, and your profile can be used for market purposes

What is  personal data?

 

Personal data is all information directly or indirectly (i.e, together with other information) can be linked to you, such as name, image, social security number, IP address and email address.

 

Personal data we collect and manage

 

We collect the information primarily from you as a customer. Examples of personal information we collect are your name, contact details, such as cell phone number and email address.

 

Gambler Guides registers or may register your personal information when you:

 

• Visit our website or our platforms in social media.
• Participates in our marketing activities or customer surveys.
• In other ways, we communicate with us, for example via the contact form.

 

When you communicate with us

You can choose to communicate with us in many different ways, such as via social media, the contact form or calls and mail.

When communicating with us, we handle data that you provide to us, for example:

• Name and contact details
• Information about your point of view, question or matter.

 

We handle your personal information to:

• Answer questions and manage your case, eg remedy errors, handle complaints and questions about lost goods.
• Deliver ordered information.
• Improve our services and the information we provide and publish on our website

The legal basis for handling: We handle your personal information for our and your legitimate interest in handling your case (Legitimate Interest).

 

Storage time: We save your personal data for up to 12 months after the end of the case to ensure traceability in your communication with us.

 

When you participate in market activities or customer surveys

 

In conjunction with marketing activities (lectures, competitions, campaigns, podcast recording, etc.) or in connection with customer surveys (surveys and interviews, by telephone) we handle the information you provide to us, including names and contact details.

 

We handle your personal information to:

 

• Manage your marketing activities or customer survey, including feedback and the like.
• Create reports and other material.
• Inform and offer you new market activities and customer surveys
• Obtain statistics from market activities and customer surveys, in order to improve our services

The legal basis for handling: We handle your personal data for our and your legitimate interest as described above (Legitimate Interest) and in support of the completion of contract for the administration of competitions. If our treatment requires your consent, we will obtain your consent before the treatment begins.

 

Storage time: We will save your personal data as a starting point for 1 month after completion of activity.

 

When using our website

 

When you visit our website, we deal with:

 

• Information on how you integrate with and use our website.
• Information about your visits to our websites, through so-called cookies. For more information on cookies, see About Cookies below.

 

We handle your personal information to:

 

• Provide digital tools and services
• Give support.
• Maintain, test and improve our digital tools and services
• Detect and prevent security attacks, such as virus attacks

Storage time: We save your personal information for 1 month after using our digital channels.

 

When we have a legal obligation

In addition to what is described in the above paragraphs, in some cases, we handle your personal information when we are required by law, for example due to our accounting obligation, or at the request of the authority.

 

The legal basis: When we handle your personal data because we are required by law, we do so in support of a legal obligation.

HOW DO WE PROTECT YOUR PERSONAL DATA?

 

Your integrity is important to us and therefore we put security in focus. We take steps to protect your data in accordance with the Data Protection Regulation and established guidelines for information security. This means that we have routines and rules on data protection, for example, that we send your information safely and ensure that the staff only have access to the information they need to perform their work. We also log events in our IT systems and archive data without searchability when your personal information needs to be stored for a long period of time (for example, according to the Accounting Act).

Collection with consent

 

By filling out a form of consent on the website (eg subscribing to newsletters, sharing offers, etc.), you agree that your personal information (such as your name, phone number and e-mail address) may be used for the purpose of Exposed to where you are asked to fill in your personal information.

When you visit our website, you also get the option to accept or decline the use of cookies, both called first-party and third-party cookies. Such cookies follow you and your surf behavior in order to offer you marketing based on your behavior.

How we use collected information

 

Gambler Guides processes personal information mainly for the purposes stated below and for any additional purposes stated at the time of collection:

 

• To enable good customer service and follow-up, like managing your requests, correcting incorrect information or sending information you have requested e.g. Newsletters, quotes or the like.

 

• Information on ordering a service is stored and analyzed, as well as the basis for offers and discounts as well as promotion of both general and targeted nature;

 

• In order to manage customer profiles, conduct analyzes and market research;

 

• For system administration and for obtaining statistical data about our users' behaviors and patterns. This can not identify an individual person but occurs at aggregated level;

 

• To develop, deliver and improve our products and services through analysis of users' behavior on our websites.

 

• Personal data is also used for analysis to perform segmentation / profiling, in order to develop targeted offers and services

 

• To contact you via email or post about other offers, promotions or services that we believe may be of interest to you, please note that you may decline this promotion at any time;

 

• In order to provide you with relevant recommendations, offers and custom services based on what others with similar behaviors have been interested in, what you have chosen for service, looked at and shown interest in.

 

• To help us develop our website and to improve your user experience of the platforms offered by us.

 

• To send important messages as communication about changes in our terms and policies;

Information that may be disclosed to third party suppliers

 

We can share information with other companies that process data on our behalf in order to perform our services. This can for example deal with analysis, distribution, delivery or other services to maintain and apply our terms of use and delivery terms. However, all handling of personal data always ensures high security and confidentiality.

Gambler Guides cooperates only with partners handling personal data within the EU / EEA or with companies that maintain the same level of protection as in the EU / EEA by, for example, have joined the so-called Privacy Shield Agreement between the EU and the United States.

Third Party

 

• Hosting -

 

One.com A / S

 

Kalvebod Brygge 24.7

1560 Copenhagen V

Denmark

 

One.com A / S is the company that provides us with our hosting services.

 

• Communication -

WPForms LLC

We use WP Forms for our contact forms, it creates an easy way for both us and others to get in touch with us.

We erase submitted messages every month for closed/completed cases

 

Facebook Messenger / Instagram directly
Completed cases are deleted every month from Facebook Messenger as well as Instagram directly.

 

In addition to these third parties, the database and its contents will remain with us at Gambler Guides. Your personal information is not forwarded by us or our representatives for the use of any third party in any form, unless we have your permission or are required to do so by law.